Search found 23 matches

by Tim
Sun Nov 12, 2017 1:56 am
Forum: General questions
Topic: Vega Support
Replies: 3
Views: 2331

Hi itsphilos,

could you please run NeatBench ( https://www.neatvideo.com/download/neatbench ) on your computer with Vega 56 connected via the eGPU and send us its full log for analysis?

Tech support contact details are listed here:
https://www.neatvideo.com/contacts/details

Thank you,
Tim
by Tim
Wed Apr 05, 2017 1:57 am
Forum: Using Neat Video
Topic: Neat Bench Results
Replies: 30
Views: 15174

Nologic, thank you for sharing the results. The difference in single-GPU performance between 1-GPU and 2-GPU setups is likely caused by the fact that you are reducing the number of PCIe lanes allocated per each GPU. Neat Video pumps a lot of data via PCIe and any decrease in throughput will impact t...
by Tim
Tue Feb 14, 2017 1:51 am
Forum: Bugs, problems, issues
Topic: Issue with VDub version
Replies: 9
Views: 3021

Is there some kind of information that i can provide you with ProcessExplorer or any similar tool when hanging like i've done with the author of DGIndexNV ? Yes, please right click on the hanging process in ProcessExplorer, select Create Dump > Create Minidump. Once completed, please sent the creat...
by Tim
Thu Jun 09, 2016 4:14 am
Forum: Using Neat Video
Topic: Finetuning lowers values
Replies: 10
Views: 5741

It is difficult to give advice without seeing the actual image. Without seeing the image (or the frame from video), we can only give some generic tips. In general, you should be looking for a uniform area (in all frequencies -- high, medium, low), without details, with the strongest noise. Often thi...
by Tim
Thu Jun 09, 2016 1:11 am
Forum: Using Neat Video
Topic: Finetuning lowers values
Replies: 10
Views: 5741

The whole light sample area you provided should be used neither for profiling nor for fine-tuning as it contains low-frequency details (gradient). The darker area looks sufficiently noisy and uniform. In fact, noise level is higher for the dark area as well as the profile quality. Perhaps we would b...
by Tim
Mon Dec 21, 2015 7:51 am
Forum: Using Neat Video
Topic: GPU speed database
Replies: 30
Views: 22077

... but I only today visited your website and noticed NeatVideo had been updated. I discovered that your Terminal app "NeatBench" does not recognize my late 2015 5K iMac17,1's GPU Neat Bench has been updated too. Please download the new version from https://www.neatvideo.com/download.html (at the b...
by Tim
Wed Aug 26, 2015 11:24 pm
Forum: Bugs, problems, issues
Topic: iMac 5k, AMD (Radeon R9 M290), not using GPU
Replies: 11
Views: 5425

Thank you for checking. I'm glad we could help.
by Tim
Tue Aug 25, 2015 11:48 pm
Forum: Bugs, problems, issues
Topic: iMac 5k, AMD (Radeon R9 M290), not using GPU
Replies: 11
Views: 5425

Hi playergiro,

did you have a chance to test the build of Neat Video we sent you a couple of days ago?

Thank you
by Tim
Mon Aug 24, 2015 9:50 am
Forum: Bugs, problems, issues
Topic: iMac 5k, AMD (Radeon R9 M290), not using GPU
Replies: 11
Views: 5425

Thank you. We will prepare a special build of Neat Video for you shortly.
by Tim
Mon Aug 24, 2015 9:38 am
Forum: Bugs, problems, issues
Topic: iMac 5k, AMD (Radeon R9 M290), not using GPU
Replies: 11
Views: 5425

Thank you. Please check your email.
by Tim
Mon Aug 24, 2015 9:14 am
Forum: Bugs, problems, issues
Topic: iMac 5k, AMD (Radeon R9 M290), not using GPU
Replies: 11
Views: 5425

So the link you sent me prints 4.0.5, not 4.0.6 as you said, but here's the output, doesn't seem to be different to me.
Thank you for testing. Could you please also run the special version of Neat Bench we sent you by email?
by Tim
Fri Jul 03, 2015 2:37 am
Forum: Backup contacts
Topic: Made Purchase / No Download Info
Replies: 7
Views: 8246

Please contact us by email and advise a new address. Thank you
by Tim
Wed Oct 15, 2014 6:33 am
Forum: Using Neat Image
Topic: Changing two-finger zoom to two-finger pan?
Replies: 5
Views: 15801

Thank you, Rob.
by Tim
Wed Oct 15, 2014 12:17 am
Forum: Using Neat Image
Topic: Changing two-finger zoom to two-finger pan?
Replies: 5
Views: 15801

If you do add pinch-to-zoom as well, please make it optional or just honour the user's Mac OS trackpad settings in this regard.
Could you please explain this in more detail?
Thank you.
by Tim
Wed Feb 26, 2014 2:33 am
Forum: General questions
Topic: ATI card support Question
Replies: 5
Views: 4460

Does it work in AMD Radeon R9 270(Curacao PRO)?
Yes, Neat Video supports AMD Radeon R9 270.