Neat Video & Neat Image community

As far as I know nothing happened, It will filter some images but not others, I get some images from a free photo site, which I also contribute too with my own photos for free use and have been for some time...the site is called (pixabay). When I open a problem photo it shuts down, and a panel comes...

Need some help, I purchased Neat Image Pro some time ago for my Apple Mac, working great, just tried to use it again and when I try to open a few photos at once it crashes, so tried 1 photo at a time, it crashes..can anyone give me some advice as to what might be happening.. I tried to install it ag...