Neat Video & Neat Image community

I have been out of town & have been unable to try out your suggestions until now. I have tried all of the suggestions in your posting but I when I click the configure button I get the message 'Source frame is not selected. Please enable Neat video effect & select a frame on the time line.' A...

I have just downloaded the Community version of the program for use with Vegas Video which has installed itself OK. I have tried about 6 times to get the program to work OK but only once have I succeeded & even then I could not the effect processed onto the clip. I put a clip on The Vegas time l...