Neat Video & Neat Image community

I just was told that I have to upgrade to pro because I am using HD video. I hit the upgrade button and put in the user id and password that I was given from when I bought the home version and I cannot log in..what am I doing wrong? How do I upgrade to the pro version quickly

I just purchased neat video and it works great; however, I am using HDV 1080 60i footage on my timeline in Final Cut Pro and when I use the filter it filters out a rectagular box in the middle of the screen but the rest of the video is still very noisy. My field ratio is 1440X540 could that have any...