NeatVideo asking for license info, but neatclient.lic is installed already

general questions about Neat Video
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paxdoofus
Posts: 1
Joined: Thu Oct 14, 2021 7:40 pm

NeatVideo asking for license info, but neatclient.lic is installed already

Post by paxdoofus »

Hi I have the neatclient.lic installed in
C:\Users\useraccount\AppData\Roaming\NeatVideo5 OFX 64\RLM\neatclient.lic

But when I run Nuke and try to use neatvideo, it will ask for the license information in a dialogue (Wants lic serial, company name and user)

Is there any other place I should be putting the neatclient.lic so that apps like Nuke will be able to take care of licensing by itself.
NVTeam
Posts: 2601
Joined: Thu Sep 01, 2005 4:12 pm
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Re: NeatVideo asking for license info, but neatclient.lic is installed already

Post by NVTeam »

Please contact support [at] neatvideo.com by e-mail.
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