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Neat video error log - win 10

Posted: Tue Jul 31, 2018 6:32 pm
by shark1
Good morning,

I would like to know if you can help me solve the following problem:
Every time I close Adobe Premiere 14 which contains the Neat Video Effect, the HP Laptop comes out of the screen I attach.

Thank you.

Re: Neat video error log - win 10

Posted: Wed Aug 01, 2018 12:08 pm
by NVTeam
That error message indicates that there was a problem in the GPU driver. That could be caused by high load on the GPU resources placed by both Premiere and Neat Video. Please try to limit the amount of GPU memory allowed to Neat Video. To do that please open Neat Video window, go to its menu Tools > Preferences > Performance and adjust the GPU memory setting for example down to 40%. Then restart Premiere and check if the problem is still present.

Thank you,