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NeatVideo asking for license info, but neatclient.lic is installed already

Posted: Mon Oct 18, 2021 6:43 pm
by paxdoofus
Hi I have the neatclient.lic installed in
C:\Users\useraccount\AppData\Roaming\NeatVideo5 OFX 64\RLM\neatclient.lic

But when I run Nuke and try to use neatvideo, it will ask for the license information in a dialogue (Wants lic serial, company name and user)

Is there any other place I should be putting the neatclient.lic so that apps like Nuke will be able to take care of licensing by itself.

Re: NeatVideo asking for license info, but neatclient.lic is installed already

Posted: Tue Oct 19, 2021 12:55 pm
by NVTeam
Please contact support [at] neatvideo.com by e-mail.