Continuous Registration pop-up

resolve technical issues related to use of Neat Image
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timunft
Posts: 2
Joined: Wed Aug 31, 2016 12:59 am

Continuous Registration pop-up

Post by timunft » Thu Sep 01, 2016 1:20 am

Have version 6.0, PS7, Win10.

Out of the blue this week I get the reg pop-up screen. It accepts my info but the very next time I try to use it- it pops up again.

Jim

NITeam
Posts: 3104
Joined: Sat Feb 01, 2003 4:43 pm
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Post by NITeam » Tue Sep 06, 2016 1:06 pm

Please excuse the delayed reply.

I believe my colleague has helped you to fix that problem in an e-mail exchange.

If anyone else experience the same problem, please contact support [at] neatimage.com for assistance.

Kind regards,
Vlad
Image Image Neat Image team
noise reduction for photo

timunft
Posts: 2
Joined: Wed Aug 31, 2016 12:59 am

problem solved

Post by timunft » Wed Sep 07, 2016 12:43 am

Support answered me very quickly with this- it was an instant fix- thanks!:



thank you for the message and sorry to hear about the problem.

Could you please do the following:
1. Run Photoshop as Administrator (right click on the shortcut and choose 'Run as Administrator)
2. Open an image
3. Add Neat Image filter to the image
4. Open the main plug-in dialog (the one that you use to build noise profile)
5. Enter Neat Image registration information when prompted and make sure information is accepted
6. Close Neat Image
7. Close Photoshop

Then start Photoshop normally again and check if the problem is still present.

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