photoshop CS2 hangs with plugin

resolve technical issues related to use of Neat Image
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mic123
Posts: 2
Joined: Tue Oct 27, 2009 11:36 am

photoshop CS2 hangs with plugin

Post by mic123 »

hello,
I have win32, photoshop cs2, neat image pro+ 6.0. till yesterday everything worked fine and now, when the filtered image should show again in photoshop, it hangs.

i can't imagine any changes on my system/setup.

any ideas would be apreciated.
regards, mic
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
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Post by NITeam »

Perhaps the problem is in the image? Do images from other sources allow to reproduce the effect?

If you have an image that allows to reproduce the problem please e-mail it to support [at] neatimage.com for analysis.

Thank you,
Vlad
mic123
Posts: 2
Joined: Tue Oct 27, 2009 11:36 am

Post by mic123 »

I found it out: I had to install a new version of 'bit-defender anti virus' (BitDefender Total Security 2010). When I deactivate the AntiVirus, NI works fine in PS. After reactivating (and ps still open) it continues to work. But after closing/reopening ps there is the same problem.

Is there an exception I can enter in the AntiVir?
Thank you,
mic
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

I am not sure about that. I would contact the developers of BitDefender and ask them. I will try that and please do the same from your side too.

Thank you,
Vlad
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