Neat Video & Neat Image community

When I click 'prepare noise file' the response is that "You have not selected a frame within the clip before calling setup". So it gives me only the first few frames for noise capture. I have placed the cursor at the location in the clip where I need to make the selection, but it does not show me that frame(s). I have closed the program, reopened, but still no change.

Is there something else I can do?

Solution: You must 'actively' select your frame before clicking "prepare noise file". I was selecting the frame first, then activating the prepare noise file".

Nuke 11.1v3
Had this same issue using Nuke. The frames were NA and couldn't Play All the results. precomping the input fully resolved the issue.