Diamant V11 - Neat Video v5 crashing

resolve technical issues related to use of Neat Video
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johnson
Posts: 1
Joined: Wed Jul 03, 2019 8:41 am

Diamant V11 - Neat Video v5 crashing

Post by johnson » Wed Jul 03, 2019 9:36 am

Hi,

I'm currently using Diamant-Film Restoration V11 with Neat Video v5 plug-in.

The neat video keeps crashing after I applied the neat video filter to the timeline and I try to move the skimmer across the timeline. I've attached the error message. The report file for analysis is here http://gofile.me/6zkWW/dJrP4OTnE.

Previously I was using the Neat Video v4 and it worked fine.
Attachments
neatvideo-error.JPG
neatvideo-error.JPG (20.84 KiB) Viewed 105 times

NVTeam
Posts: 2385
Joined: Thu Sep 01, 2005 4:12 pm
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Re: Diamant V11 - Neat Video v5 crashing

Post by NVTeam » Wed Jul 10, 2019 9:58 am

We have checked two different builds of DustBuster 11 but so far the problem is not reproducible.
Please check if you run the very latest version and if necessary update Diamant-Film Restoration.

Thank you,
Vlad

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