Neat Video MacOs Big Sur + FCPX 10.5.4 compatibility

resolve technical issues related to use of Neat Video
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NoSpHieL
Posts: 2
Joined: Mon Jul 12, 2021 6:29 am

Neat Video MacOs Big Sur + FCPX 10.5.4 compatibility

Post by NoSpHieL »

Hi,
I've recently updated my system to MacOs Big Sur, thinking that, by now, pretty everything I use would have been updated and compatible.
I've also updated FCPX to 10.5.4, the newest version.

And I had was surprised to find out that Neat Video is no longer in my effects list nor texts, or generators...
It's not that the icon is there but doesn't work, no it simply isn't there anymore...

So I've reinstalled it, using the latest version on your website, and still nothing.

Is there a known incompatibility issue or there is a way to make it work ?
Thank you
NVTeam
Posts: 2574
Joined: Thu Sep 01, 2005 4:12 pm
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Re: Neat Video MacOs Big Sur + FCPX 10.5.4 compatibility

Post by NVTeam »

No, it should work fine in FCPX.

Do you have FCPX set to show all available effects in FCPX or only favorite ones?

Vlad
NoSpHieL
Posts: 2
Joined: Mon Jul 12, 2021 6:29 am

Re: Neat Video MacOs Big Sur + FCPX 10.5.4 compatibility

Post by NoSpHieL »

No it shows all...
I don't understand then :/
NVTeam
Posts: 2574
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Re: Neat Video MacOs Big Sur + FCPX 10.5.4 compatibility

Post by NVTeam »

It is probably better to contact support[ at ]neatvideo.com to diagnose this further.

Vlad
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