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Motion 5 and NV 3&4 with Still Photo
Posted: Sun Aug 23, 2015 4:24 pm
by msg4reg
Creating a project in Motion 5 from a still photo causes garbage screen(s) with Neat Video v3 and v4. The first time I tried this it put up this dialog also: "The host application has not provided the frame data to Neat Video plug-in".
But after loading and reloading the filter, both versions just show garbage now and no more dialog. Is this because of Motion 5? Had no problems with earlier Motion.
Posted: Sun Aug 23, 2015 8:55 pm
by NVTeam
Could you be a bug, either in Motion or in NV itself. Please update NV to the latest version (4.0.6) and check if the problem is still reproducible.
Thank you,
Vlad
Posted: Tue Aug 25, 2015 11:58 am
by NVTeam
Please also check which exactly version of Motion you use. If necessary please update to the most recent version (5.1.2).
Please also send a small test case (a project with the source media known to reproduce the problem on your computer) to support [at] neatvideo.com for direct testing.
Thank you,
Vlad
Posted: Thu Aug 27, 2015 10:29 am
by msg4reg
Using Motion 5.2.1, NV 4.0.6, iMac 12,1, 16GB ram, OS 10.10.5 – and still have similar results, only this time I get the aforementioned dialog and can't get past it:
"The host application has not provided the frame data to Neat Video plug-in..."
Turning off/on the filter panel setting doesn't make a difference. Other than possible Motion issues, I had been using Mavericks before; now Yosemite.
Vlad, I'm not sure what you mean by a "test case" project from Motion. Not a heavy Motion user. Can Motion output projects, and if so, can you guide me through that? TIA.
Posted: Thu Aug 27, 2015 10:43 am
by NVTeam
I am no user of Motion 5 either but I guess it should be possible to either directly save the current project or export to XML (as that is done in FCPX) and send transfer that XML (and source media files) to us by e-mail. Please check in File menu of Motion, there should be commands to save or export.
If you cannot find a way there, please make some screenshots illustrating the steps you take up to the moment when the problems show up. Please then e-mail those screenshots to support [at] neatvideo.com
Thank you,
Vlad
Motion 5 and NV 3&4 with Still Photo
Posted: Mon Sep 07, 2015 5:01 pm
by msg4reg
Motion 5.2.2 was released this week, and this bug has now been fixed. FYI to anyone who experienced this besides me. Thanks to NV team who looked into this.