Neat Video & Neat Image community

Using the install package, it comes back with this message:

[Re-Scan] No plug-in folders found

Called up Premiere Pro support and they said there should be a "Common" folder in:

/library/application support/adobe/Common

There was no folder called common. He then suggested I delete the entire creative suite and start again. I then flagged that this would be a lengthy process and would it lose all my presets and setups - the answer was yes. Funny enough that wasn't given as a warning with suggestion.

I was then suggested to manually build the folder structure:

Common/plug-ins/7.0/media core

I then pressed Re-Scan button on your installer but still no joy.
Adobe rep then told me to call you.

Can you help please?

Thanks,

Nick.

Adobe Premiere Pro CC (2015.3)
Apple iMac OSX 10.10.5

It should be:
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

(not "media core").

Hope this helps,
Vlad

Thanks Vlad - that sorted it - can't understand for the life of me why Adobe couldn't have helped me...you seem to know their software better than they do!