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error when using Neat Video in Adobe Media Encoder

Posted: Tue Feb 11, 2020 6:05 pm
by DanMcKinney
I get this in a popup note when rendering using Media Encoder...

GPU error at Quadro P4000 (0): the launch timed out and was terminated (702) in DD1::waitOnCPUAndDestroy(ES)
Will make 2 more attempt(s) to use 'Quadro P4000'
GPU error at Quadro P4000 (0): the launch timed out and was terminated (702) in DD1::getDeviceMemory(3)
Will make 1 more attempt(s) to use 'Quadro P4000'
GPU error at Quadro P4000 (0): the launch timed out and was terminated (702) in DD1::getDeviceMemory(3)
Too many errors, disabling 'Quadro P4000'

Any ideas what this means?

Re: error when using Neat Video in Adobe Media Encoder

Posted: Tue Feb 11, 2020 6:51 pm
by DanMcKinney
Just rebooted, and it seems back to normal now!

Re: error when using Neat Video in Adobe Media Encoder

Posted: Tue Feb 11, 2020 6:55 pm
by DanMcKinney
OK, I take it back - it is still happening.

:(

Re: error when using Neat Video in Adobe Media Encoder

Posted: Wed Feb 12, 2020 10:54 am
by NVTeam
Do you run Premiere when Media Encoder is working? Do you receive the error if Premiere is closed at that moment?
Do you receive the same errors if you render/export directly from Premiere?

Please open just Premiere (close ME) and make a screenshot showing the Performance tab in Neat Video Preferences.
Then start rendering in Media Encoder and again open the Performance tab in Neat Video and make a screenshot.

Please send the screenshots and further replies to support [at] neatvideo.com.

Thank you,
Vlad