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Unusable footage

Posted: Wed Sep 14, 2016 11:24 am
by Davidm
Hi,

First time user of the de-noiser and this is what I'm getting on FCPX. Any thoughts?

Image

Posted: Thu Sep 15, 2016 2:52 pm
by NVTeam
That may be a hardware problem of the GPU.

To check that please open Neat Video Preferences, Performance tab, and set Neat Video to use the CPU only. Restart FCPX and check if you can reproduce the problem.

Thank you,
Vlad