NV 4.5.5, Resolve 14b +12.5.6 - No Frame Given/Black Frame

resolve technical issues related to use of Neat Video
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steveoc
Posts: 5
Joined: Tue Apr 07, 2015 4:21 pm

NV 4.5.5, Resolve 14b +12.5.6 - No Frame Given/Black Frame

Post by steveoc » Wed Jul 05, 2017 6:23 pm

I installed the Resolve 14.0b4 and updated to NeatVideo 4.5.5 OFX and got an error message; 'The plug-in host has not provided a frame to Neat Video plug-in...'

Obvously resolve 14 is still in beta so I downgraded to Resolve 12.5.6 still using Neatvideo 4.5.5 and didn't get the error message this time but only a black frame was showing in the Window.

I then downgraded Neat Video back to 4.1.1 and all seemed to be working.

Are there known issues with NeatVideo 4.5.5 and Resolve?

System:
Windows 10
Intel i7 4930k @3.4GHz
32GB Ram
2GB Nvidia Gefore GTX 660

Kind Regards,
Steve

NVTeam
Posts: 2309
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Wed Jul 05, 2017 6:52 pm

There are no known issues so far.

Could you prepare a small test project with one short clip and one effect and verify that the problem is reproducible in that project? Please send that test project and source clip to support [at] neatvideo.com and we will try to identify the cause of the problem.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

steveoc
Posts: 5
Joined: Tue Apr 07, 2015 4:21 pm

Post by steveoc » Wed Jul 05, 2017 8:49 pm

Hi Vlad, I have sent an email as requested,

Just an update for those interested,

I have been updating various aspects of my computer today, software, drivers etc. For whatever reason DR 12.5.6 and NeatVideo 4.5.5 now seem to be showing the frame correctly.

I then reinstalled DR 14.0b4 and I am still getting the error message, ''The host application has not provided a frame.....''

Steve

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