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Error: 80004005h

Posted: Mon Nov 02, 2009 1:51 pm
by GatwickSpotting
Hello,

I have recently moved to a different PC, and when trying to install Neat Video plugin for Sony Vegas on Sony Vegas Pro 9.0 I get an error message saying, "The DirectX Plug-In C:\Program Files\Neat Video 2\NeatVideoSV.dll failed to register properly. (80004005h).

Worked fine on my old PC. Although now when installing through the .exe (ran on and off administrator mode) and when installing manually, it fails.

Although when running the .exe installation, it says it successfully installed.

I am running a 64-bit machine, and 64-bit Vegas.

And I have experimented with UAC and running certain things as administrator, yet I still get the same results.

I have checked for it many times in my Video FX folder.

I am running Windows 7 Home Premium 64-bit.

Hope there's a resolution for this issue.

-Jordi

Posted: Mon Nov 02, 2009 3:11 pm
by NVTeam
Which version of Neat Video do you try to install? Which version number and is it 32-bit or 64-bit?

For 64-bit Windows and 64-bit Vegas, the right version of Neat Video is the 64-bit one. Please download it using your original license and download instruction and let the installer add the plug-in, do not make any additional manual steps, and it should work.

Thank you,
Vlad

Posted: Mon Nov 02, 2009 3:47 pm
by GatwickSpotting
I tried to access the download page with the correct information and valid code but it wouldn't accept it...

Posted: Mon Nov 02, 2009 3:52 pm
by NVTeam
You tried to log on to the download area of another edition (Home instead of Pro).

Vlad