Render problem in Premiere CS5

resolve technical issues related to use of Neat Video
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Sunbank
Posts: 1
Joined: Sun Oct 24, 2010 2:39 pm

Render problem in Premiere CS5

Post by Sunbank »

A few days ago I bought Neat Video. I'm using it in Premiere CS5. There is no problem until I try to export my video to h264. The render prozess stops at the first clip where NV was used. I only get the message " Unsupported or invalid type of video data has been specified by Premiere"
It seems I have to click for every frame to the OK-Button to go further but then at the next frame the same message comes again.
During editing in Premiere there is no problem, also preview is OK, only rendering creates this problem.
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam »

Please send a small test project with a short (1-2 seconds) clip to support [at] neatvideo.com

We will run the project on our test machines, reproduce the error message and check what is causing it.

Thank you,
Vlad
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