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Motion 5

Posted: Thu Aug 18, 2011 5:17 pm
by frenchps49
Installed the new version of Neatvideo for Motion 5.
When I get into Motion, the "Neat Video" file appears but it is empty.
What mistake did I make?
An incompatibility with another plugin?
Can you help me?
Thank you.
(iMac Core 2 Duo, Mac Os 10.6.8, Video Card ATI Radeon HD2600)

Posted: Thu Aug 18, 2011 5:58 pm
by NVTeam
Where does it appear? Which file? Please kindly make a screenshot to clarify that. Please send it to support [at] neatvideo.com

Look for it in Motion > Library > Filters > Neat Video > Reduce Noise.

Thank you,
Vlad

Posted: Thu Aug 18, 2011 6:56 pm
by frenchps49
Motion > Library > Filters > Neat Video > Reduce Noise
That's exactly where the plugin "Reduce Noise" is not present.
Library > Filters > Neat Video (is empty)

I have checked and everything has installed in the right place on my hard drive.

But I'll contact support anyway.
Thanks

Posted: Thu Aug 18, 2011 7:28 pm
by NVTeam
Do you see plug-ins in other groups there (like Library > Filters > Sharpen > Unsharp Mask)?

Vlad

Posted: Fri Aug 19, 2011 3:08 am
by frenchps49
It is the only plugin that poses a proglem

Posted: Fri Aug 19, 2011 7:47 am
by NVTeam
Please contact support and send in some screenshots to illustrate the issue. Include a shot of the contents of the folder /Applications/Neat Video for Final Cut/

Thank you,
Vlad

Same problem here not working in Motion 5

Posted: Sun Jan 08, 2012 8:13 pm
by hibitdat
Hi, did you resolve this problem?

I have the same issue installing on a new Mac with a clean install of FCP X and Motion 5 (no other third party plug ins) the Neat folder is there but it's empty...

Posted: Sun Jan 08, 2012 9:06 pm
by frenchps49
Try reinstalling MacOs X

Posted: Sun Jan 08, 2012 10:33 pm
by hibitdat
Reinstall OS X?! Really??

Is that what you had to do?

It's a clean install with nothing done apart from updates, FCP X and Motion 5 installed then Neat!

Posted: Mon Jan 09, 2012 5:04 pm
by frenchps49
Apparently something didn't install or didn't update right that's why I had to reinstall it.