Missing password / username email

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Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Missing password / username email

Post by Anton Shavlik »

I purchased NeatVideo via SWReg about a week ago, I have a receipt and order # from them but never received a way to download the software. My email is anton@shavlik.us

NVTeam
Posts: 2474
Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam »

We sent the license to anton@shavlik.us on Aug 15, right after you placed the order. Please check the spam filters / spam folder in your e-mail account, the e-mail may be there now.

Thank you,
Vlad

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik »

I've received the receipt email from SWReg again today, but I don't see any information for downloading in it. Nothing in my spam folder either. An email can be sent to heidifilms@gmail.com as well.

NVTeam
Posts: 2474
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

We have just re-sent that e-mail to both addresses. Please check if you receive it in both e-mail boxes. If you do not receive it at anton@shavlik.us then it means there are e-mail filters at that server (at the hosting) that you may be not aware of.

Thank you,
Vlad

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik »

received at new email. Thank you.

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik »

Embarassing, but I've lost my login info. Could it be resent to heidifilms@gmail.com ?

NVTeam
Posts: 2474
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

Sure.

Vlad

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