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Missing password / username email

Posted: Fri Aug 22, 2014 9:16 am
by Anton Shavlik
I purchased NeatVideo via SWReg about a week ago, I have a receipt and order # from them but never received a way to download the software. My email is anton@shavlik.us

Posted: Fri Aug 22, 2014 9:35 am
by NVTeam
We sent the license to anton@shavlik.us on Aug 15, right after you placed the order. Please check the spam filters / spam folder in your e-mail account, the e-mail may be there now.

Thank you,
Vlad

Posted: Fri Aug 22, 2014 11:33 am
by Anton Shavlik
I've received the receipt email from SWReg again today, but I don't see any information for downloading in it. Nothing in my spam folder either. An email can be sent to heidifilms@gmail.com as well.

Posted: Fri Aug 22, 2014 11:44 am
by NVTeam
We have just re-sent that e-mail to both addresses. Please check if you receive it in both e-mail boxes. If you do not receive it at anton@shavlik.us then it means there are e-mail filters at that server (at the hosting) that you may be not aware of.

Thank you,
Vlad

Posted: Fri Aug 22, 2014 12:42 pm
by Anton Shavlik
received at new email. Thank you.

Posted: Thu Mar 26, 2015 6:16 pm
by Anton Shavlik
Embarassing, but I've lost my login info. Could it be resent to heidifilms@gmail.com ?

Posted: Thu Mar 26, 2015 8:41 pm
by NVTeam
Sure.

Vlad