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Order placed but no D/load instructions

Posted: Fri Nov 19, 2004 1:21 pm
by klewis
Hi I placed an order yesterday for the full NI package and received the Swreg Order Number: U8390238 via email.

I haven't received the instructions or license code to download the full package yet. Is there a problem? as I see the main neatimage.com website is also down

regards

Kev Lewis

Posted: Fri Nov 19, 2004 2:19 pm
by NITeam
We sent the registration minutes after receiving your order.

I am re-sending that e-mail right now.

Best regards,
Vlad

Posted: Fri Nov 19, 2004 2:27 pm
by klewis
NITeam wrote:We sent the registration minutes after receiving your order.

I am re-sending that e-mail right now.

Best regards,
Vlad
Hi Vlad, thank you for the great response time, nothing received as yet at kevin@thelewiss.co.uk . Can you tell me what the subject line is just so I check my filters?

Posted: Fri Nov 19, 2004 2:35 pm
by NITeam
The subject is "Neat Image Pro+ download and registration (re-sending)"

Do you have an alternative e-mail address?

Vlad

P.S. I replied to your e-mail as well. Have you received my reply?

Posted: Fri Nov 19, 2004 2:40 pm
by klewis
Hi Vlad,

I didnt get either email for whatever reason and my filters shouldn't of blocked that subject line. would you please resend to the_listener@hotmail.com (the(underscore)thelistener@hotmail.com), I'll monitor that account for awhile

regards

Kev Lewis

Posted: Fri Nov 19, 2004 2:42 pm
by NITeam
I have re-sent the registration to the_listener@hotmail.com

Please let me know if you receive it.

Thank you,
Vlad

Posted: Fri Nov 19, 2004 2:49 pm
by klewis
Received, downloaded, installed, registered and smiling :)

Thank you for your time Vlad, it's appreciated