Premiere CS4 crashes in HD mode
Premiere CS4 crashes in HD mode
Hi to everybody guys,
I'm a new entry in forum but "old" Neat Video and Image customer.
Every time I just apply Neat Video effect to a clip in Premiere CS4 4.2 (AVCHI 1440x1080), application crashes and switches off.
Clips are from a HDR-SR12 Sony cam with .MTS extension
Other plug-in work perfectly.
My O.S. is Win7 Ultimate,
M.B. Asus Rampage Formula,
4 Gb Corsair RAM,
Intel Core Duo E8500 CPU.
Does anyone gimme a tip?
Thanks in advance
Giorgio
I'm a new entry in forum but "old" Neat Video and Image customer.
Every time I just apply Neat Video effect to a clip in Premiere CS4 4.2 (AVCHI 1440x1080), application crashes and switches off.
Clips are from a HDR-SR12 Sony cam with .MTS extension
Other plug-in work perfectly.
My O.S. is Win7 Ultimate,
M.B. Asus Rampage Formula,
4 Gb Corsair RAM,
Intel Core Duo E8500 CPU.
Does anyone gimme a tip?
Thanks in advance
Giorgio
Which version of Neat Video do you use? When did you download it?
Please try to set the temporal filter radius to 0 in Neat Video to see whether Premiere will also crash or not. There may be a bug in video codec and using the temporal filter may trigger it.
Please also collect the crash log information and e-mail everything about the crash to support [at] neatvideo.com for analysis.
Thank you,
Vlad
Please try to set the temporal filter radius to 0 in Neat Video to see whether Premiere will also crash or not. There may be a bug in video codec and using the temporal filter may trigger it.
Please also collect the crash log information and e-mail everything about the crash to support [at] neatvideo.com for analysis.
Thank you,
Vlad
You got it, Vlad: it's a codec problem.
I've tried NeatVideo with an .avi clip and everything is working properly.
I thought it was a Win7 problem but I have to change my mind.
(.....bloody "high definition"............)
I will re-install Neat, but something is telling me I'll not fix any.
I had a look in Premiere effects windows (bottom left) but I have not found anything to change temporal filter radius.
I have Neat Pro 2.22
Thanks again
I've tried NeatVideo with an .avi clip and everything is working properly.
I thought it was a Win7 problem but I have to change my mind.
(.....bloody "high definition"............)
I will re-install Neat, but something is telling me I'll not fix any.
I had a look in Premiere effects windows (bottom left) but I have not found anything to change temporal filter radius.
I have Neat Pro 2.22
Thanks again
Got it!!
No changes, Premiere crashes anyway.
Only with these kind of files.
These are video clips directly downloaded (transferred) from my Sony HDR-SR12 cam, via USB.
Extension file name is .MTS (1080i) (1440x1080) and audio is .ac3.
If I convert the clips in .m2t files, (with TMPGEnc4XPress or Elecard Converter Studio) then , no problem.
Files to edit are approx 1050, bit frustrating..........
Anyway, many many thanks, Vlad
Giorgio
No changes, Premiere crashes anyway.
Only with these kind of files.
These are video clips directly downloaded (transferred) from my Sony HDR-SR12 cam, via USB.
Extension file name is .MTS (1080i) (1440x1080) and audio is .ac3.
If I convert the clips in .m2t files, (with TMPGEnc4XPress or Elecard Converter Studio) then , no problem.
Files to edit are approx 1050, bit frustrating..........
Anyway, many many thanks, Vlad
Giorgio
This may indicate a bug in video codec used by Premiere to decode these .MTS files. It may be useful to check the crash details. Could you collect and e-mail to support [at] neatvideo.com any crash logs and screenshots of the error messages shown during the crash?
Recent Premiere crash logs may be available in Windows Logs -> Applications.
Thank you,
Vlad
Recent Premiere crash logs may be available in Windows Logs -> Applications.
Thank you,
Vlad