buy three users neat image (mac) but No license to me now

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changhongliang
Posts: 4
Joined: Tue Mar 31, 2015 11:01 pm

buy three users neat image (mac) but No license to me now

Post by changhongliang » Thu Apr 02, 2015 1:43 am

I purchased the Neat Image v7 plug-in for Photoshop (Mac) on Mar 30. The money has been drawn from my bank. I have received not a word, nor an answer to an e-mail, about my code or how to download the software. I sent the e-mail to sales, also no words to me, Need a response!

NITeam
Posts: 3104
Joined: Sat Feb 01, 2003 4:43 pm
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Post by NITeam » Thu Apr 02, 2015 10:15 am

Apparently there is a problem of e-mail delivery.

First of all, we sent you an e-mail on March 30 but have not received any reply from you. I will re-send that e-mail now. Please respond asap.

Second, we did not receive any e-mails from you at all.
Please provide an alternative e-mail address to contact you.

Thank you,
Vlad
Image Image Neat Image team
noise reduction for photo

changhongliang
Posts: 4
Joined: Tue Mar 31, 2015 11:01 pm

answer

Post by changhongliang » Thu Apr 02, 2015 10:43 am

NITeam wrote:Apparently there is a problem of e-mail delivery.

First of all, we sent you an e-mail on March 30 but have not received any reply from you. I will re-send that e-mail now. Please respond asap.

Second, we did not receive any e-mails from you at all.
Please provide an alternative e-mail address to contact you.

Thank you,
Vlad
I have sent e-mail to you two days ago.

I also sent the e-mail to 3min ago

whether sent my data to sales [at] neatimage.com?

NITeam
Posts: 3104
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam » Thu Apr 02, 2015 10:49 am

Please send to sales [at] neatvideo.com

We have not received any e-mails from you today.

Did you receive our e-mail?

Do you have an alternative e-mail address / box (to send us e-mails from)?

Vlad
Image Image Neat Image team
noise reduction for photo

changhongliang
Posts: 4
Joined: Tue Mar 31, 2015 11:01 pm

answer

Post by changhongliang » Thu Apr 02, 2015 10:54 am

NITeam wrote:Please send to sales [at] neatvideo.com

We have not received any e-mails from you today.

Did you receive our e-mail?

Do you have an alternative e-mail address / box (to send us e-mails from)?

Vlad
I have received your e-mail and tell me to send my name and org, in Latin, yes, I do it.

I do not change my e-mail address, this is my e-mail address, cjr.lchh@vip.163.com

my name: Changhong Liang (chinese 长虹 梁)
org,: Guangdong General Hospital

thanks

NITeam
Posts: 3104
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam » Thu Apr 02, 2015 11:02 am

Thank you.

Please check your inbox, there should be a new e-mail now.

Thank you,
Vlad
Image Image Neat Image team
noise reduction for photo

changhongliang
Posts: 4
Joined: Tue Mar 31, 2015 11:01 pm

many thanks

Post by changhongliang » Thu Apr 02, 2015 11:09 am

thank you

Yes, I got it

NITeam
Posts: 3104
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam » Thu Apr 02, 2015 11:11 am

Very good.

We still haven't received any e-mails from your e-mail address, so if you even need to contact us please use the forum, the message form or write from another e-mail address.

Thank you,
Vlad
Image Image Neat Image team
noise reduction for photo

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