Photoshop - Apply and Hang

resolve technical issues related to use of Neat Image
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AJVis
Posts: 1
Joined: Sat Dec 11, 2021 5:13 pm

Photoshop - Apply and Hang

Post by AJVis »

Hey all,

I've just installed V9 for Photoshop 23.0.2.

Every time I hit apply, Photoshop hangs and becomes unresponsive.

I've tried doing a clean reinstall and restarted my computer. I've also tried applying noise reduction to various images and the problem persists.

Anyone else had this error?

System specs:

Windows 10
AMD Threadripper 3990x
3090
128GB Ram

Cheers!
NITeam
Posts: 3159
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Re: Photoshop - Apply and Hang

Post by NITeam »

We will send you a message by e-mail.
Alfie Tolman
Posts: 3
Joined: Fri Jan 21, 2022 12:41 am

Re: Photoshop - Apply and Hang

Post by Alfie Tolman »

Yeah, I got the same problem. Suddenly Neat Image didn't preview the settings anymore and after hitting cancel, PS became unresponsive.
NITeam
Posts: 3159
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Re: Photoshop - Apply and Hang

Post by NITeam »

Please submit a bug report using this page.

Also, please check if the problem is reproducible with other images, other types of images and if it is reproducible when you use the standalone version of Neat Image. Please reply to support (at) neatimage.com by e-mail.

Thank you.
Alfie Tolman
Posts: 3
Joined: Fri Jan 21, 2022 12:41 am

Re: Photoshop - Apply and Hang

Post by Alfie Tolman »

Didn't happen again after changing processing from cpu+gpu to just cpu.
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