Profile and Preset Folder Is Not Correct.

resolve technical issues related to use of Neat Video
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KennyB
Posts: 3
Joined: Wed Jan 25, 2023 12:39 am

Profile and Preset Folder Is Not Correct.

Post by KennyB »

I just installed Neat Video PR(SR)-Pro in Premier Pro 2023. I launch PP using Adobe Creative Cloud.

When I try to use Neat it can't find the Profile or Preset folders. I've searched my computer and can't find them anywhere.

Any ideas?

Thanks,
Neat Preferences.jpg
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NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
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Re: Profile and Preset Folder Is Not Correct.

Post by NVTeam »

Have you checked (on the disk) the folders specified in that window shown above?

Have you changed those two settings manually or these were the default settings?

Vlad
KennyB
Posts: 3
Joined: Wed Jan 25, 2023 12:39 am

Re: Profile and Preset Folder Is Not Correct.

Post by KennyB »

The folders weren't there but I did find the Presets folder in "Users\kenb\OneDrive\Documents\Neat Video v5 for Premiere\Presets\Advanced". But the folder for Profiles is not there.
NVTeam
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Re: Profile and Preset Folder Is Not Correct.

Post by NVTeam »

Normally, both should be not under OneDrive, but here:
\Users\kenb\Documents\Neat Video v5 for Premiere\Presets\
\Users\kenb\Documents\Neat Video v5 for Premiere\Profiles\
KennyB
Posts: 3
Joined: Wed Jan 25, 2023 12:39 am

Re: Profile and Preset Folder Is Not Correct.

Post by KennyB »

Right you are, at least about the Presets but nothing in the "Profiles" folder. It's there but nothing in it.
NVTeam
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Re: Profile and Preset Folder Is Not Correct.

Post by NVTeam »

> nothing in it

That is normal. It is designed to store the profiles that you create during your work.
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