losing registration & settings in nv for fcp

resolve technical issues related to use of Neat Video
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valleo
Posts: 59
Joined: Wed Aug 17, 2011 7:23 pm

losing registration & settings in nv for fcp

Post by valleo »

Hello.

Wanna say, the latest version of Neat Video for FCP loses my registration and my settings every time I start the plugin.

Anybody else?
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

Please contact support (support [at] neatvideo.com), we will try to help you.

Thank you,
Vlad
valleo
Posts: 59
Joined: Wed Aug 17, 2011 7:23 pm

Post by valleo »

NVTeam wrote:Please contact support (support [at] neatvideo.com), we will try to help you.

Thank you,
Vlad
I mailed it to your team.
/Library/Preferences there are two files. com.absoft.Neat Video FC.plist
and a lock-file.
In /User/Library/Preferences there's no such file you said.

I installed the Plugin to /Library/Plugins/FxPlug folder
via the installer instead of the applications folder because
I don't want it to be there in case of organization!

I've repaired my permissions and I've installed the plugin again.
But I install it at the same position mentioned above.
The problem is still there!

Thanks.
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

valleo wrote:I installed the Plugin to /Library/Plugins/FxPlug folder
via the installer instead of the applications folder because
I don't want it to be there in case of organization!

I've repaired my permissions and I've installed the plugin again.
But I install it at the same position mentioned above.
The problem is still there!
Please install it to /Applications instead. It is not supposed to be installed into FxPlug folder. The installer will add an alias there.

Thank you,
Vlad
valleo
Posts: 59
Joined: Wed Aug 17, 2011 7:23 pm

Post by valleo »

Please install it to /Applications instead. It is not supposed to be installed into FxPlug folder. The installer will add an alias there.

Thank you,
Vlad
I did it and the problem is still present!
No plist file in User/Library/Preferences created.
valleo
Posts: 59
Joined: Wed Aug 17, 2011 7:23 pm

Post by valleo »

Please install it to /Applications instead. It is not supposed to be installed into FxPlug folder. The installer will add an alias there.

Thank you,
Vlad
I deleted all the files from /HD/Library/Preferences & User/Library/Preferences, from FxPlug and from Applications folder.
I did a permission repair and restarted my machine.
Reinstall into applications-folder - problem is still there!

I use Motion 5 and Final Cut Pro X.
valleo
Posts: 59
Joined: Wed Aug 17, 2011 7:23 pm

Post by valleo »

Is there any solution at this time?
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

Please contact support by e-mail.

Thank you,
Vlad
cthoma32
Posts: 2
Joined: Thu Sep 29, 2011 12:36 am

Post by cthoma32 »

Still happening for me but it won't even accept the rego number now....

Friggin security on this crap is a pain in the butt.

I think since the new motion it has only worked one time on one instance for me, reliability is a plus guys.....
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

This can be resolved. Please contact support by e-mail.

Thank you,
Vlad
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