mouse input not handled by interface

resolve technical issues related to use of Neat Video
Post Reply
turchi
Posts: 2
Joined: Tue Dec 27, 2011 2:20 am

mouse input not handled by interface

Post by turchi » Tue Dec 27, 2011 2:47 am

Hi,

I just installed the latest trial for virtualdub. I have a problem where my mouse input isn't being processed by the interface. I can tab through options, but I can't click or select noise areas, etc.

If you haven't had this happen before, can you tell me what language is used for it, and/or runtime library versions required?

Running Windows XP 32bit with latest updates, and keep pretty updated on things like runtimes, java, etc..

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Tue Dec 27, 2011 6:30 pm

Do you use any non-standard mouse like a Wacom tablet/pen?

Vlad
Image Image Neat Video team
noise reduction for video and photos

turchi
Posts: 2
Joined: Tue Dec 27, 2011 2:20 am

Post by turchi » Tue Dec 27, 2011 7:36 pm

I use an evoluent vertical mouse without the evoluent drivers (standard windows USB mouse). No problems with other software, or actually a previous version of NV (registered 2.6 for Sony Vegas). I was demo-ing the newer version in VirtualDub for CUDA acceleration before buying it for one of the two (probably VirtualDub so I'd have both available).

But, I've tried using a microsoft usb mouse as well as a wireless keyboard+trackball combo, and I don't have issues with other software. That's why I was wondering if there was a particular package, if it's Java, etc., that could be buggy on my system, especially if something fundamental there has changed since 2.6.

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Tue Dec 27, 2011 7:52 pm

No, Java is not relevant and the only known possible source of the problem is using non-standard input devices like a Wacom tablet/pen.

Please check the plug-in on any other computer. Perhaps it is a system issue on that one computer only and the plug-in works correctly on other computers.

Of course it works properly on our computers too, otherwise we would see the problem already and would try to resolve it.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Post Reply