Preparing Video Options - Stuck in FCP X iMac 27

resolve technical issues related to use of Neat Video
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Joined: Fri Mar 15, 2013 3:48 pm

Preparing Video Options - Stuck in FCP X iMac 27

Post by atlwed » Fri Mar 15, 2013 4:06 pm

I have been using NV just fine for a while in FCP X. I recently got a new late 2012 iMac 27 and every time I apply NV it shows Preparing Video Options window and gets stuck before crashing FCP X. I have checked settings for NV and have it set to only use CPU - it does not recognize the iMac GPU (which may be the problem). I have it set to use 6 cores out of 8, but tried changing that to other options without any help. Any ideas on fixing this? I can't use the NV filter until this is corrected. Thanks!


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Post by NVTeam » Fri Mar 15, 2013 5:30 pm

Please send an e-mail message directly to support [at] and specify which exactly versions (numbers) of FCPX and Neat Video you use.

Thank you,
Image Image Neat Video team
noise reduction for video and photos

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