Missing password / username email

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Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Missing password / username email

Post by Anton Shavlik » Fri Aug 22, 2014 9:16 am

I purchased NeatVideo via SWReg about a week ago, I have a receipt and order # from them but never received a way to download the software. My email is anton@shavlik.us

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam » Fri Aug 22, 2014 9:35 am

We sent the license to anton@shavlik.us on Aug 15, right after you placed the order. Please check the spam filters / spam folder in your e-mail account, the e-mail may be there now.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik » Fri Aug 22, 2014 11:33 am

I've received the receipt email from SWReg again today, but I don't see any information for downloading in it. Nothing in my spam folder either. An email can be sent to heidifilms@gmail.com as well.

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Fri Aug 22, 2014 11:44 am

We have just re-sent that e-mail to both addresses. Please check if you receive it in both e-mail boxes. If you do not receive it at anton@shavlik.us then it means there are e-mail filters at that server (at the hosting) that you may be not aware of.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik » Fri Aug 22, 2014 12:42 pm

received at new email. Thank you.

Anton Shavlik
Posts: 4
Joined: Thu Aug 21, 2014 9:23 am

Post by Anton Shavlik » Thu Mar 26, 2015 6:16 pm

Embarassing, but I've lost my login info. Could it be resent to heidifilms@gmail.com ?

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Thu Mar 26, 2015 8:41 pm

Sure.

Vlad
Image Image Neat Video team
noise reduction for video and photos

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