Neat Video 4 causing iMac 2013 27' to reboot

resolve technical issues related to use of Neat Video
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Posts: 1
Joined: Sat Jun 20, 2015 4:30 pm

Neat Video 4 causing iMac 2013 27' to reboot

Post by roblelp » Sat Jun 20, 2015 4:49 pm

Running Neat Video 4 since update came out. Tried yesterday twice on footage and it's causing my iMac to reboot at about %27 of the render. Just flat out reboots. No warning or anything. And I don't even see updates in to the crash structure about the reboots. Like the system just completely reboots and nothing is noted.

Only time this has ever happened is using NV4

FCPX 10.2.1 build 264102

System Version: OS X 10.10.3
Kernel Version: Darwin 14.3.0

Model Identifier: iMac14,2
Processor Name: Intel Core i7
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 4
NVIDIA GeForce GTX 780M 4096 MB
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 24 GB
Boot ROM Version: IM142.0118.B09
SMC Version (system): 2.15f7

Chipset Model: NVIDIA GeForce GTX 780M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 4096 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x119e
Revision ID: 0x00a2
ROM Revision: 3782
Display Type: LCD
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Resolution: 1920 x 1080 @ 60Hz (1080p)
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: DBLMRS001694
Mirror: Off
Online: Yes
Rotation: Supported
Television: Yes
Resolution: 1920 x 1080 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: TEN132331146
Mirror: Off
Online: Yes
Rotation: Supported

Posts: 2266
Joined: Thu Sep 01, 2005 4:12 pm

Post by NVTeam » Sat Jun 20, 2015 6:17 pm

That may indicate either a hardware or driver problem. Probably a problem with the GPU driver.

Do you let Neat Video use the GPU? Please check that in Neat Video Preferences (Performance tab).

Rerarding 27% of the render, is there anything specific in that part of the project? Perhaps some special combination of effects applied to one of the clips in the project?

Thank you,
Image Image Neat Video team
noise reduction for video and photos

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