"Optimize Settings" in Neat Video 4.1 crashes

resolve technical issues related to use of Neat Video
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valleo
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Joined: Wed Aug 17, 2011 7:23 pm

"Optimize Settings" in Neat Video 4.1 crashes

Post by valleo » Wed Dec 02, 2015 1:03 pm

Hello, I have the latest Version of NV installed 4.1 and when I hit "Optimize Settings" in the Performance Tab, nothing happens, but then Motion crashes.

I have the latest version of Motion on 10.10.5.

Maybe a bug

Update: It only happens when Bitdepth is "32 bits per channel"

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam » Wed Dec 02, 2015 2:57 pm

Yes, we could also reproduce this problem. Thank you for reporting, we will check that.

Kind regards,
Vlad
Image Image Neat Video team
noise reduction for video and photos

lucjulien
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Joined: Mon Jul 19, 2010 6:05 pm

Post by lucjulien » Tue Dec 08, 2015 1:28 pm

Hi I got the same behavior in Davinci resolve on mac.

After I was not able to access the profiling window, it was crashing everytime. I reinstalled the plugin and it fixed it.

Cheers


Luc

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam » Tue Dec 08, 2015 1:41 pm

It is likely a different issue in Resolve. It is likely caused by some problem with installation. While in Motion, we have found a specific bug that has been causing that problem. We are fixing it and preparing an update for that.

Vlad
Image Image Neat Video team
noise reduction for video and photos

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