NV crashes in Premier CC2015 when apply sharpening

resolve technical issues related to use of Neat Video
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dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

NV crashes in Premier CC2015 when apply sharpening

Post by dwcdv » Sun Apr 24, 2016 3:16 am

I had to do a new install;
now, everytime I apply the sharpening filter when I want to export to AME Premier, it crashes. It does not crash when I do not add the sharpening.
Details:
Clip: 5120x2700
OS: OSX 10.9.5
Premier CC 2015
NV 4.1.2
Mac Pro 3.1

this is the first time it happen. Before never had a crash and I often apply a bit of sharpening.

Update:
I just downloaded the 4.1.3 ver.
It seem to solve the problem.
No more crash.-thank you!

NVTeam
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Post by NVTeam » Sun Apr 24, 2016 12:23 pm

It is good to hear that the update has fixed the problem.

Could you clarify, do you mean that the crashes happened when you enabled sharpening inside Neat Video itself?

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv » Sun Apr 24, 2016 2:36 pm

No, the crashes happen when I tried to export the clip from the Premier Timeline to Media Encoder (Command M)

NVTeam
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Post by NVTeam » Sun Apr 24, 2016 3:10 pm

So with the sharpening enabled inside NV, export in Media Encoder failed.
Without that option, export work correctly, is that correct?

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv » Sun Apr 24, 2016 3:13 pm

yes, exactly

NVTeam
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Post by NVTeam » Sun Apr 24, 2016 3:27 pm

Thank you for the clarification.

Vlad
Image Image Neat Video team
noise reduction for video and photos

dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv » Sun Apr 24, 2016 3:43 pm

your welcome..... we all want a functional NV

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