Different results with CPU and GPU (NeatVideo Pro 4.1.3)

resolve technical issues related to use of Neat Video
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katho3d
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Joined: Wed Oct 08, 2014 1:24 pm

Different results with CPU and GPU (NeatVideo Pro 4.1.3)

Post by katho3d » Mon Apr 18, 2016 9:20 am

Hello,
I´m getting totally different noise reduction results if I switch from CPU (Dual Xeon 6 core) to GPU (GTX 970).
Using both CPU and GPU combined is also not an option, because the resulting image is split into two different looking areas.
I´ve uploaded images of the 3 cases (CPU only, GPU only, CPU and GPU) here:
www.3dpictureworks.at/download/Comparison.zip
Would be great if there is a workaround or fix for this, because we have many 4k sequences to composite and this takes much longer with only the CPU. Thanks in advance!
Thomas

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Apr 18, 2016 9:51 am

Please kindly contact Neat Video support via support [at] neatvideo.com
and describe in that e-mail the following points:
- your hardware setup in more details;
- version of the video driver;
- version of the host application;
- OS version.

Please also attach a small test project (with source clip) that allows to reproduce the problem when running on your computer. We will run it on our computers and hopefully reproduce the problem.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

katho3d
Posts: 5
Joined: Wed Oct 08, 2014 1:24 pm

Post by katho3d » Mon Apr 18, 2016 3:44 pm

Mail sent ;)

Best regards,
Thomas

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Apr 18, 2016 3:59 pm

Thank you. We will continue by e-mail.

Vlad
Image Image Neat Video team
noise reduction for video and photos

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Tue Apr 19, 2016 7:06 pm

Hello.

Once investigations will be over, i'm interested in the results.

Thanks.

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Fri Apr 22, 2016 10:16 am

Do you have results or are you still investigating ?

NVTeam
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Contact:

Post by NVTeam » Fri Apr 22, 2016 10:28 am

We have found a bug and are preparing an update. The issue shows up in very specific conditions so it is not easy to reproduce.

Vlad
Image Image Neat Video team
noise reduction for video and photos

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Sun Apr 24, 2016 8:49 am

God to hear, thanks.
I'll wait for the update.

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Fri Apr 29, 2016 10:56 am

NVTeam wrote:We have found a bug and are preparing an update.
Do you have by any chance a rought EAT ?
Are we talking of days, weeks, months ?

NVTeam
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Post by NVTeam » Fri Apr 29, 2016 11:14 am

Likely days. Please be patient.

Vlad
Image Image Neat Video team
noise reduction for video and photos

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Fri Apr 29, 2016 12:38 pm

I'm not impatient. It's hard sometimes, with no native langage, to ask things without being misunderstood.

I just wanted to have a rough estimation of how i have to wait. It's not waiting who bothers me, it was just not having, even rough, the time i have to wait.

Edit : Without, even rough, an aproximate estimation of the time, it's difficult to make a decision : Will i stall everything until the update or not ? It's (Edit 2) not being impatient, it's just about organisation.

Anyway, thanks for the answer, and saying we're more talking of days than weeks, it's even better. :D
Last edited by jpsdr on Sat Apr 30, 2016 7:09 am, edited 2 times in total.

jpsdr
Posts: 196
Joined: Mon Aug 11, 2008 7:33 am

Post by jpsdr » Fri Apr 29, 2016 6:23 pm

It was fast, thanks ! :wink:

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Fri Apr 29, 2016 6:48 pm

You are welcome! ;-)

Vlad
Image Image Neat Video team
noise reduction for video and photos

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