Adobe Premiere has encountered an error - cpp-736

resolve technical issues related to use of Neat Video
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lebartie
Posts: 2
Joined: Thu Nov 03, 2016 9:48 am

Adobe Premiere has encountered an error - cpp-736

Post by lebartie » Mon Feb 13, 2017 3:49 pm

Hi,

I just installed Adobe Premiere CC 2017 and the new 4.5 Neat Reduce version and I have a message from Adobe when I'm in the timeline :

Premiere Pro has encountered an error.
[..\..Src\CutlistRenderer.cpp-736]

and a CRASH with error in screen shot, and "Input Contract Violation" in lower right corner error dialogue ...

Do you have any solution for that ?

Thanks.

NVTeam
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Joined: Thu Sep 01, 2005 4:12 pm
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Post by NVTeam » Mon Feb 13, 2017 6:38 pm

The error comes from Premiere itself, so generally speaking it should be addressed by Adobe.

Please prepare a small test case -- a project with one short clip and one effect (Neat Video) that allows to reproduce the problem and send it to support [at] neatvideo.com for analysis. We will reproduce the problem and check what is causing it. If it is something in Neat Video, then we will fix the plug-in. If it is a problem in Premiere, we will forward it to Adobe.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

lebartie
Posts: 2
Joined: Thu Nov 03, 2016 9:48 am

Post by lebartie » Tue Feb 14, 2017 8:25 am

Thanks for your answer.

I did a new small project with one short clip and Neat Video on it and it works well, there is no bug.

I will crossed my fingers the next time.

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