Installation doesn't seem to have worked

resolve technical issues related to use of Neat Video
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UntoldAnimations
Posts: 2
Joined: Wed Nov 05, 2014 9:01 pm

Installation doesn't seem to have worked

Post by UntoldAnimations » Wed Nov 05, 2014 9:31 pm

Running OS X 10.10
I wanted to download the NeatVideo plugin for Premiere Pro.

After I finished installing it, I went into Adobe Extension Manager (CC) and it wasn't these under Premiere Pro. I pressed the Install button at the top but the Extension Manager only excepts .zxp file format as far as I know so that didn't work.

I carried on anyway but NeatVideo wasn't in the effects tab in Premiere when I checked.

INSTALLATION LOG:



postinstall script started here
PROD_DIR='Neat Video for Premiere'
TARGET_DIR='/Applications/Neat Video for Premiere'
UNINSTALL_FILE='/Applications/Neat Video for Premiere/Uninstall.app/Contents/Resources/uninstall.log'
System Information:
Wed Nov 5 21:11:44 GMT 2014
ProductName: Mac OS X
ProductVersion: 10.10
BuildVersion: 14A389
User Name: isobelwhelan
Groups: staff everyone localaccounts _appserverusr admin _appserveradm _lpadmin _appstore _lpoperator _developer com.apple.access_screensharing com.apple.access_ssh
Environment Variables:
INSTALLER_TEMP=/private/tmp/PKInstallSandbox.PKWY6F/tmp
DSTVOLUME=/
TMPDIR=/private/tmp/PKInstallSandbox.PKWY6F/tmp
DSTROOT=/Applications
USER=isobelwhelan
COMMAND_MODE=unix2003
SCRIPT_NAME=postinstall
SHARED_INSTALLER_TEMP=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager-shared-tmp
INSTALLER_SECURE_TEMP=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/5C6AFFBC-9A42-4FCC-ADCB-5744E7A66C23.activeSandbox/06C53918-4CB7-4BB7-802C-8079CF2E6F47
PATH=/bin:/sbin:/usr/bin:/usr/sbin:/usr/libexec
PWD=/private/tmp/PKInstallSandbox.PKWY6F/Scripts/com.absoft.NeatVideo PR.eXSDdU
INSTALL_PKG_SESSION_ID=com.absoft.NeatVideo PR
PACKAGE_PATH=/Volumes/Neat Video Demo for Premiere (Intel)/NeatVideoPR.Intel.pkg
SHLVL=1
HOME=/Users/isobelwhelan
_=/usr/bin/printenv
DoInstall:
ln -vs /Applications/Neat Video for Premiere/NeatVideo.plugin /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin -> /Applications/Neat Video for Premiere/NeatVideo.plugin
/Library:
total 0
drwxr-xr-x+ 63 root wheel 2142 Oct 31 18:55 .
0: group:everyone deny delete
drwxr-xr-x@ 33 root wheel 1190 Oct 31 18:58 ..
com.apple.quarantine 57
-rw-r--r-- 1 root wheel 0 Sep 9 23:16 .localized
drwxr-xr-x 20 root admin 680 Nov 5 16:43 Application Support
drwxr-xr-x 11 root wheel 374 Oct 31 18:49 Audio
drwxrwxrwt 15 root admin 510 Nov 4 19:33 Caches
drwxr-xr-x 2 root wheel 68 Sep 10 00:29 ColorPickers
drwxr-xr-x 4 root wheel 136 Oct 31 18:40 ColorSync
drwxr-xr-x 2 root wheel 68 Sep 9 23:24 Components
drwxr-xr-x 3 root wheel 102 Sep 9 23:31 Compositions
drwxr-xr-x 2 root wheel 68 Sep 9 23:24 Contextual Menu Items
drwxr-xr-x 3 root wheel 102 Sep 19 08:19 CoreMediaIO
drwxr-xr-x 55 root wheel 1870 Sep 9 22:47 Desktop Pictures
drwxr-xr-x 23 root wheel 782 Oct 31 18:39 Dictionaries
drwxr-xr-x 3 root wheel 102 Sep 10 00:31 DirectoryServices
drwxr-xr-x 11 root wheel 374 Oct 31 18:50 Documentation
drwxr-xr-x 14 root wheel 476 Oct 31 22:56 Extensions
drwxr-xr-x 3 root wheel 102 Sep 10 00:29 Filesystems
drwxrwxr-t 362 root admin 12308 Oct 31 18:50 Fonts
drwxr-xr-x 9 root wheel 306 Oct 31 18:49 Frameworks
drwxr-xr-x 3 root wheel 102 Oct 31 18:49 Google
drwxr-xr-x 4 root wheel 136 Oct 31 18:30 Graphics
drwxr-xr-x 7 root wheel 238 Oct 31 18:37 Image Capture
drwxr-xr-x 2 root wheel 68 Sep 9 22:49 Input Methods
drwxr-xr-x 16 root wheel 544 Nov 5 16:43 Internet Plug-Ins
drwxrwxr-x 4 root wheel 136 Oct 31 18:44 Java
drwxr-xr-x 2 root wheel 68 Sep 9 23:29 Keyboard Layouts
drwxr-xr-x 7 root wheel 238 Nov 4 19:11 Keychains
drwxr-xr-x 9 root wheel 306 Nov 4 17:54 LaunchAgents
drwxr-xr-x 10 root wheel 340 Oct 31 18:58 LaunchDaemons
drwxr-xr-x 12 root wheel 408 Oct 31 18:58 Logs
drwxr-xr-x 3 root wheel 102 Sep 19 08:14 Messages
drwxr-xr-x 37 root wheel 1258 Oct 31 18:39 Modem Scripts
drwxr-xr-x 5 root wheel 170 Sep 10 00:19 OpenDirectory
drwxr-xr-x 6 root wheel 204 Oct 31 18:40 PDF Services
drwxr-xr-x 4 root wheel 136 Sep 9 23:30 Perl
drwxr-xr-x 4 root wheel 136 Oct 31 18:50 PreferencePanes
drwxr-xr-x 57 root wheel 1938 Nov 5 21:11 Preferences
dr-xr-xr-x 7 root wheel 238 Nov 4 19:19 Printers
drwxr-xr-t 3 root wheel 102 Oct 31 18:50 PrivilegedHelperTools
drwxr-xr-x 4 root wheel 136 Oct 31 18:40 Python
drwxr-xr-x 4 root wheel 136 Oct 31 18:39 QuickLook
drwxr-xr-x 4 root wheel 136 Oct 31 18:49 QuickTime
drwxrwxr-x 5 root admin 170 Oct 31 18:47 Receipts
drwxr-xr-x 4 root wheel 136 Oct 31 18:39 Ruby
drwxr-xr-x 3 root wheel 102 Sep 10 00:29 Sandbox
drwxr-xr-x 4 root wheel 136 Oct 31 18:49 Screen Savers
drwxr-xr-x 3 root wheel 102 Oct 31 18:50 ScriptingAdditions
drwxr-xr-x 10 root wheel 340 Oct 31 18:38 Scripts
drwxr-xr-x 3 root wheel 102 Sep 9 23:57 Security
drwxr-xr-x 3 root wheel 102 Oct 31 18:53 Server
drwxr-xr-x 3 root wheel 102 Oct 31 18:44 Speech
drwxr-xr-x 2 root wheel 68 Sep 9 23:59 Spelling
drwxr-xr-x 5 root wheel 170 Oct 31 18:39 Spotlight
drwxr-xr-x 2 root wheel 68 Sep 10 00:29 StartupItems
drwxr-xr-x 4 root wheel 136 Oct 31 19:10 SystemMigration
drwxr-xr-x 2 root wheel 68 Sep 10 00:29 SystemProfiler
drwxr-xr-x 5 root wheel 170 Nov 4 19:19 Updates
drwxr-xr-x 8 root wheel 272 Sep 9 22:47 User Pictures
drwxr-xr-x 4 root wheel 136 Oct 31 18:36 Video
drwxr-xr-x 5 root wheel 170 Sep 9 23:11 WebServer
drwxr-xr-x 18 root wheel 612 Oct 31 18:41 Widgets
drwxr-xr-x 3 root wheel 102 Sep 10 00:26 iTunes
/Library/Application Support:
total 0
drwxr-xr-x 20 root admin 680 Nov 5 16:43 .
drwxr-xr-x+ 63 root wheel 2142 Oct 31 18:55 ..
0: group:everyone deny delete
drwxrwxr-x 40 root admin 1360 Nov 4 19:56 Adobe
drwxr-xr-x 3 root admin 102 Oct 31 18:53 App Store
drwxr-xr-x 10 root wheel 340 Oct 31 18:53 Apple
drwx------ 5 root admin 170 Oct 31 18:59 ApplePushService
drwxrwxr-x 13 root admin 442 Oct 31 19:06 CrashReporter
drwxrwxr-x 8 root wheel 272 Oct 31 18:50 GarageBand
drwxr-xr-x 4 root admin 136 Nov 5 16:43 Google
drwxr-xr-x@ 10 root admin 340 Oct 31 18:50 LogMeIn Hamachi
com.apple.quarantine 57
drwxrwxr-x 11 root admin 374 Oct 31 18:50 Logic
drwxr-xr-x 4 root admin 136 Oct 31 18:50 Macromedia
drwxrwxr-x 4 root admin 136 Oct 31 18:50 Microsoft
drwxr-xr-x 3 root admin 102 Oct 31 18:50 Oracle
drwxr-xr-x 17 root admin 578 Nov 4 19:11 PrivateTunnel
drwxrwxr-t 3 root admin 102 Oct 3 07:25 ProApps
drwxr-xr-x 3 root wheel 102 Sep 11 07:53 Script Editor
drwx------ 3 root admin 102 Oct 31 18:50 com.apple.TCC
drwxr-xr-x 3 root wheel 102 Sep 27 06:17 iLifeMediaBrowser
drwxrwxrwx 4 root admin 136 Oct 31 18:50 regid.1986-12.com.adobe
/Library/Application Support/Adobe:
total 32
drwxrwxr-x 40 root admin 1360 Nov 4 19:56 .
drwxr-xr-x 20 root admin 680 Nov 5 16:43 ..
-rw-rw-rw-@ 1 root admin 14340 Nov 5 21:11 .DS_Store
com.apple.FinderInfo 32
drwxrwxrwx 3 root admin 102 Mar 24 2014 AAMUpdater
drwxrwxrwx 4 root admin 136 Sep 8 16:24 AAMUpdaterInventory
drwxrwxrwx 3 root admin 102 Mar 28 2014 APE
drwxrwxr-x 3 root admin 102 May 5 2014 Adobe
drwxrwxr-x 4 root admin 136 May 1 2014 Adobe Flash CC Driver
drwxrwxr-x 3 root admin 102 Sep 7 11:43 Adobe Media Encoder CC 2014
drwxr-xr-x 4 root admin 136 Nov 4 19:56 Adobe PCD
drwxrwxr-x 4 root admin 136 May 5 2014 Adobe PDF
drwxrwxr-x 6 root admin 204 May 5 2014 Adobe Photoshop CC
drwxrwxr-x 3 root admin 102 May 5 2014 Adobe Premiere Pro CC
drwxrwxrwx 4 root admin 136 Apr 30 2014 AdobeApplicationManager
drwxrwxr-x 5 root admin 170 May 8 20:36 Bridge CC Extensions
drwxrwxr-x 9 root admin 306 May 5 2014 CEPServiceManager4
drwxrwxr-x 3 root admin 102 May 1 2014 Camera Raw 8
drwxrwxr-x 5 root admin 170 Sep 7 11:39 CameraRaw
drwxrwxrwx 5 root admin 170 Sep 7 11:34 Color
drwxrwxr-x 16 root admin 544 May 5 2014 Color Profiles
drwxrwxr-x 6 root admin 204 Nov 5 21:11 Common
drwxrwxrwx 5 root admin 170 Nov 5 21:11 Extension Manager CC
drwxrwxrwx 4 root admin 136 Nov 5 19:09 Flash Player Install Manager
drwxrwxr-x 3 root admin 102 May 5 2014 FontsRecommended
drwxrwxr-x 3 root admin 102 May 5 2014 FontsRequired
drwxrwxrwx 30 root admin 1020 May 5 2014 HelpCfg
drwxrwxr-x 5 root admin 170 Sep 8 16:24 Keyfiles
drwxrwxrwx 3 root wheel 102 Nov 4 17:53 OOBE
drwxrwxrwx 14 root admin 476 Sep 8 16:21 PCF
drwxrwxr-x 4 root admin 136 May 1 2014 Plug-Ins
drwxrwxrwx 31 root admin 1054 Sep 7 11:44 SLCache
drwxrwxrwx 7 root admin 238 May 8 20:07 SLStore
drwxrwxrwx 2 root admin 68 Mar 24 2014 SLStore_v1
drwxrwxr-x 4 root admin 136 May 8 20:36 Scripting Dictionaries CC
drwxrwxr-x 3 root admin 102 May 5 2014 SpeechAnalysisModels
drwxrwxr-x 6 root admin 204 Sep 8 16:24 Startup Scripts CC
drwxrwxr-x 69 root admin 2346 Nov 4 19:56 Uninstall
drwxrwxr-x 3 root admin 102 Nov 4 17:54 Vulcan
drwxrwxrwx 3 root admin 102 Mar 24 2014 backup
drwxr-xr-x 5 root admin 170 Nov 4 19:56 caps
/Library/Application Support/Adobe/Common:
total 16
drwxrwxr-x 6 root admin 204 Nov 5 21:11 .
drwxrwxr-x 40 root admin 1360 Nov 4 19:56 ..
-rw-r--r--@ 1 isobelwhelan admin 6148 Nov 5 21:11 .DS_Store
com.apple.FinderInfo 32
drwxrwxr-x 4 root admin 136 Nov 5 21:11 Plug-ins
drwxrwxr-x 3 root admin 102 May 1 2014 dynamiclink
drwxrwxr-x 3 root admin 102 May 5 2014 dynamiclinkmediaserver
/Library/Application Support/Adobe/Common/Plug-ins:
total 16
drwxrwxr-x 4 root admin 136 Nov 5 21:11 .
drwxrwxr-x 6 root admin 204 Nov 5 21:11 ..
-rw-r--r--@ 1 isobelwhelan admin 6148 Nov 5 21:11 .DS_Store
com.apple.FinderInfo 32
drwxrwxr-x 4 root admin 136 Nov 4 20:04 7.0
/Library/Application Support/Adobe/Common/Plug-ins/7.0:
total 16
drwxrwxr-x 4 root admin 136 Nov 4 20:04 .
drwxrwxr-x 4 root admin 136 Nov 5 21:11 ..
-rw-r--r--@ 1 isobelwhelan admin 6148 Nov 5 21:11 .DS_Store
com.apple.FinderInfo 32
drwxrwxr-x 4 root admin 136 Nov 5 21:11 MediaCore
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore:
total 24
drwxrwxr-x 4 root admin 136 Nov 5 21:11 .
drwxrwxr-x 4 root admin 136 Nov 4 20:04 ..
-rw-r--r--@ 1 isobelwhelan admin 6148 Nov 5 21:10 .DS_Store
com.apple.FinderInfo 32
lrwxr-xr-x 1 root admin 54 Nov 5 21:11 NeatVideo.plugin -> /Applications/Neat Video for Premiere/NeatVideo.plugin
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin:
lrwxr-xr-x 1 root admin 54 Nov 5 21:11 /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin -> /Applications/Neat Video for Premiere/NeatVideo.plugin
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin:
lrwxr-xr-x 1 root admin 54 Nov 5 21:11 /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin -> /Applications/Neat Video for Premiere/NeatVideo.plugin
Reset plugin cache of Adobe Premiere Pro
Reset plugin cache of Adobe Premiere Elements
postinstall script finished here
InstallResults: target[0]='/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/NeatVideo.plugin', status=1

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Wed Nov 05, 2014 11:19 pm

It is not supposed to be under Adobe Extension Manager (CC).

The plug-in should become available in the list of effects in Premiere.
Please manually browse through the list of effects in Premiere looking for Neat Video. Do not use Premiere's built-in Search, it doesn't work correctly.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

UntoldAnimations
Posts: 2
Joined: Wed Nov 05, 2014 9:01 pm

Oh. Whoops

Post by UntoldAnimations » Thu Nov 06, 2014 9:44 pm

Yup. I found it under video effects. Thanks ;)

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