No Profiles and No EXIF

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 7:22 pm

I upgraded from Version 3.17...
With version 4 I now get no profile matches and I also get message could not match profile due to no EXIF data in file or something. But iof run 3.17 and open same picture works fine. Also manually checking EXIF using JHEAD and EXIFER and Win XP Pro.. the EXIF is still in the Pic

Any help would be rgeatly appreciated.

Post by **NITeam** » Sun Apr 04, 2004 7:26 pm

Please download the software once again. We have just uploaded an updated version, as discussed in the next thread.

Thank you,
Vlad

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 7:32 pm

Still same error

Post by **NITeam** » Sun Apr 04, 2004 7:34 pm

Please send me (support@neatimage.com) the image and a few profiles you use so that I could check what exactly is going wrong.

Thank you,
Vlad

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 7:39 pm

I can send.. but discovered more information from experimenting.. If straight from camera in JPEG works fine... If adjusted then saved in Adobe PS 7.0 first then run through NI it gives the error. Still want me to send email?

Post by **NITeam** » Sun Apr 04, 2004 7:43 pm

Well, this is already good to know. Must be PS doing something bad to the EXIF.. We will check this. Meanwhile please use untouched images, straight from the camera. Anyway, this will provide the most accurate noise reduction since profile-to-image match will be more accurate with untouched images.

You didn't mention the camera model you use.

And yes, please send me the image only.

Thank you,
Vlad

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 7:52 pm

Okay.. cause maybbe I do things backwards but I usually do NI as my last part of post processing of images. But I will try it first and see what happens

I use the Canon 300D and Sony F717.

P.S. Email sent

Post by **NITeam** » Sun Apr 04, 2004 8:16 pm

Thank you for the image. It is now clear what exactly PS has done to EXIF and we can do something about it. There will be an update soon.

Thank you,
Vlad

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 8:33 pm

Thanks a ton! I must compliment on how fast your tech Support is and also how well your program works! It is bar far the ebbst NR tool I have used to date! This new version is faster and does seem to do an even betetr job!

Post by **NITeam** » Sun Apr 04, 2004 9:37 pm

Please redownload once again, that EXIF issue should be fixed now.

Vlad

DigitalDevo · Post by **DigitalDevo** » Sun Apr 04, 2004 10:30 pm

Great job! Works perfect now