Neat Video & Neat Image community

Hell NI Support,

I have a problem with installing the new version with wine.

I get the following error message:
michael@Licorne:/home/data/Software/Digitalfoto/NeatImage/4.32$ wine ./NeatSetup.exe
wine: Unhandled exception (thread 000b), starting debugger...
WineDbg starting on pid 0xa
Unhandled exception: page fault in 32-bit code (0x406d5bdc).
In 32 bit mode.
fixme:dbghelp:elf_lookup_symtab Already found symbol add_paint_count (/home/data/Software/source/wine-20040914/dlls/user/../../windows/painting.c) in symtab painting.c @00060b00 and painting.c @000a82c0
fixme:dbghelp:elf_new_wine_thunks Duplicate in user32<elf>: Letext<406ddf80-00000000> MonitorFromPoint<406ddf80-0000004f>
fixme:dbghelp:elf_new_wine_thunks Duplicate in user32<elf>: Letext<40701e00-00000000> PackDDElParam<40701e00-000000f3>
fixme:dbghelp:elf_new_wine_thunks Duplicate in user32<elf>: Letext<407282c0-00000000> add_paint_count<407282c0-0000005a>
fixme:dbghelp:elf_new_wine_thunks Duplicate in user32<elf>: Letext<40728ac0-00000000> get_properties<40728ac0-000000fc>
0x406d5bdc DIALOG_DlgDirSelect [/home/data/Software/source/wine-20040914/dlls/user/../../windows/dialog.c:1673] in user32: pop %es
1673 if (!(buffer = HeapAlloc( GetProcessHeap(), 0, size+1 ))) return FALSE;
1673 if (!(buffer = HeapAlloc( GetProcessHeap(), 0, size+1 ))) return FALSE;
Wine-dbg>


I did uninstall the previous version (the dirty way; deleting the directory and the registry keys by hand, since uninstall wouldn't work).

Do you have any help? Are there things I should try?
I can send further info on request.

Best regards,

Michael Reiger

Please try to re-download the software. This will probably help.

Thank you,
Vlad

Unfortunately not.
I get the exact same error message.

Did you change anything in the software?

By the way I get the same error message with version 4.25, which I had up and running until recently.

Are there any specific settings in wine I should set to get the software installed?

No, I didn't change anything. I was thinking of an incomplete download.

Do you keep an older version of Neat Image to try install it to this new Wine?

Vlad

Um. I also tried 4.2 and 4.1, with no luck (and pretty much the same error message.)

Well, they again "improved" Wine...

We will have to install the new version of Wine to reproduce the error. Then we will try to find a workaround.

Thank you,
Vlad

Thanks, Vlad.

Have I ever mentioned that the support you and your coworkers give is awesome?

Thank you, Michael.

Michael,

We have tried to run the installer in Wine 20040914 (but compiled with an older version of glibc) and could not reproduce that problem. There are some complaints about icons and shortcuts but the software installs and works afterwards.

If you like I can send you the software in an alternative package so that you could manually install it to Wine.

Vlad

Hi Vlad,

it works now.
I had just forgotten to move my old wine directory out of the way. Something in there was obviously twisted in a way that prevented installing. Well, I had fiddled around with it some time..
(the funny thing is, NeatImage 4.25 had worked flawlessly. Only upgrading caused the problem.)

Well, after a clean reinstall of Wine everything is OK.

Thank you for your effort, and sorry for bothering you with something I should have checked beforehand anyway.

Cheers,

Michael