Cannot download Neat Image Pro+ edition /Win
Posted: Tue Jul 12, 2005 7:14 am
Hello,
On Tuesday Jul 05 I ordered the program. A few minutes later I received the order number (U11581255), an hour later I got the eMail with the registration code.
When I tried the download I was linked to the page "Authorization required". This page gives some explanations why the download may not work but not really instructions how to solve the problem.
I sent eMails on July 05 and July 07 and asked for help but didn't get an answer. I tried to approach Neat Image thru Online Message Forum but didn't get any answer either.
Now I hope that this message will be read by someone within the NeatImageTeam.
I usually use the T-Online browser which is based on Microsoft's Internet Explorer. I switched off firewall and Virus scanner. I don't know of any other popup blocker. I tried a download with the original Internet Explorer. Always the same result: "Authorization required".
Please help!
Regards
On Tuesday Jul 05 I ordered the program. A few minutes later I received the order number (U11581255), an hour later I got the eMail with the registration code.
When I tried the download I was linked to the page "Authorization required". This page gives some explanations why the download may not work but not really instructions how to solve the problem.
I sent eMails on July 05 and July 07 and asked for help but didn't get an answer. I tried to approach Neat Image thru Online Message Forum but didn't get any answer either.
Now I hope that this message will be read by someone within the NeatImageTeam.
I usually use the T-Online browser which is based on Microsoft's Internet Explorer. I switched off firewall and Virus scanner. I don't know of any other popup blocker. I tried a download with the original Internet Explorer. Always the same result: "Authorization required".
Please help!
Regards