WHCC couldn't print files run through NI. - unconfirmed

resolve technical issues related to use of Neat Image
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Heather Frackiewicz

WHCC couldn't print files run through NI. - unconfirmed

Post by Heather Frackiewicz »

I did a batch of files and saved them as jpg. Sent them to WHCC as usual. They were able to open them in PS, but not print them. So I resent them, making sure that sRGB was chose, baseline (not progressive), etc. Still no go. Tried redoing them in NI and resending and nothing.

I ended up sending the files w/o the NI at all. WHCC and I are both at a loss as to why these files couldn't be printed. Is there some simple thing I'm missing?
NITeam
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Post by NITeam »

Did you use Photoshop to save these images? Maybe it is not NI, but the rest of your PS post-processing workflow is doing this to your images? Did you try to re-save these JPEGs in PS without using NI plug-in? NI is just a filter like Unsharp Mask while actual file saving is done by PS. If your file saving settings in PS are incorrect then you can get any kind of effects afterwards, irrespective of filters used.

Vlad
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