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NI Pro 4.3 freezing CS3
Posted: Fri Aug 31, 2007 9:13 pm
by NZ_DoUn
Every time I attempt to save a filter profile, a colored spinning wheel appears and CS3 freezes.
About the host:
iMac 2 GHz Core 2 Duo
1 GB Ram
OS X 10.4.10
CS3 with all patches applied
I have created a PS Action using NI (minus the filter profiles), every so often the system crashes also.
Cheers, Thomas
Posted: Fri Aug 31, 2007 10:08 pm
by NITeam
I have sent you a special updated version of the plug-in to try. I hope it will work better and thus resolve the problem. Please reply by e-mail.
Thank you,
Vlad
Posted: Thu Sep 06, 2007 2:50 am
by timB
Hi Vlad,
I have been patiently waiting for an update to NI / Mac to resolve the hanging problem with PS CS3 when saving a device profile.
At the moment Neat Image is unusable to me because of this bug. I can not wait any longer, could you please also send me the "special updated version" of Neat Image / Mac?
Any word on when the next version will arrive would also be welcomed.
thanX,
tim
Posted: Thu Sep 06, 2007 11:46 am
by NITeam
We are currently working on this issue to prepare one more test version to see if the problem has been finally resolved. I will send it to you once it is ready.
When the problem is completed fixed we will prepare an official update of the plug-in.
Thank you,
Vlad
Posted: Fri Sep 07, 2007 9:16 am
by NITeam
Hi Tim,
I have sent you an updated plug-in recently. I hope you have received it.
Vlad
Posted: Sun Sep 09, 2007 11:36 pm
by NZ_DoUn
Hi Vlad,
Thanks for all the help! It seems that everything is fine now!
Awesome customer service!
Regards,
Thomas
Posted: Mon Sep 10, 2007 2:50 pm
by timB
Vlad,
Thanks for providing the update. This version seems to have solved the problem and is working well. There even appears to be a speed improvement.
Thanks again for the exceptional service!
Posted: Mon Sep 10, 2007 3:00 pm
by NITeam
Thank you for the replies. It looks like we have fixed that problem.
We will prepare an official update soon as well.
Kind regards,
Vlad
Posted: Wed Oct 31, 2007 1:52 pm
by oczech
We recently have updated to CS3 and do have the same problem as described, not that it freezes photoshop, but works dramatically slow, so it looks like it freezes the application
can you help me too?
P.S. running an intel mac pro 8 core 3 ghz
Posted: Wed Oct 31, 2007 2:05 pm
by NITeam
Please send an e-mail message to our Mac support e-mail, we will help you.
Thank you,
Vlad