Why is it running in Demo mode?

general questions about Neat Image
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chris_perry
Posts: 2
Joined: Sun Oct 04, 2009 3:06 pm

Why is it running in Demo mode?

Post by chris_perry »

I rarely use NI anymore as camera's have gotten better but I've tried to use it recently as a standalone and plug in and it will only run in Demo mode.

I bought v5 back in August 2007 and installed it on this computer.

Why will it not recognize the fact I paid for it and it should run as a full version?
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
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It is not Demo mode, it is a separate (Demo) download.

Post by NITeam »

Please make sure you have downloaded the non-Demo edition using the original download instruction and license that we sent you after purchase. If you download and install the Demo edition then it will only be the Demo edition.

Thank you,
Vlad
chris_perry
Posts: 2
Joined: Sun Oct 04, 2009 3:06 pm

Activation code

Post by chris_perry »

I still have the setup.exe i downloaded aug 17, 2007.
I ran it and it wants a code...where would that be?
If you emailed it, then I no longer have that email as Outlook crashed about 10 months ago and could not be recovered.

Is there a way to get a new code emailed to me?
NITeam
Posts: 3173
Joined: Sat Feb 01, 2003 4:43 pm
Contact:

Post by NITeam »

Please send an e-mail to our support address (support [at] neatimage.com) and we will try to find your records.

Thank you,
Vlad
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