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Payment already made, but being informed not receiving yet

Posted: Thu Aug 05, 2010 2:35 pm
by PGX
My name is Adisorn Ungsatthaphan who ordered the Neat Image Pro plug-in Photoshop/Mac, order number U1312567001. The payment was wired via your informed, JPMorgan, on July 20, 2010, under the payer's name Laksana Ungtthaphan. So far, I have been informed that the payment has not been received yet. Even the receipt copy was faxed and attached to you by mail. Currently, I was confirmed by the issuing bank that the wired payment was perfectly done. Please Urgently check the transaction, and get back to adisorn.su@hotmail.com

Posted: Thu Aug 05, 2010 10:02 pm
by NITeam
You probably contacted SWREG earlier but not us. Please contact us directly by e-mail (sales [at] neatimage.com) and send a scan of the transfer details as provided by the bank. We will forward it to SWREG and they will investigate.

Thank you,
Vlad