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Options Window not launching v5 SR FCPX
Posted: Sat Jun 25, 2022 2:53 pm
by cleantone
Wondering if anyone has insight or help. I'm on macOS 12.4 FCPX 10.6.2 with NeatVideo5FC(SR).Pro.UB. I've been using it recently but on my current project, the options window won't load. I've tried 4k and 1080p, relaunching and reinstalling. When I click Options Window I get a dialog that says Final Cut is preparing frames 0%. It goes away and nothing launches. Any thoughts? Thanks!
Re: Options Window not launching v5 SR FCPX
Posted: Sat Jun 25, 2022 5:24 pm
by cleantone
I reinstalled FCPX and it's working again.
Re: Options Window not launching v5 SR FCPX
Posted: Tue Sep 20, 2022 6:27 pm
by cleantone
I'm running into this again and reinstalling is not helping. Apple M1 Max. Monterey 12.4. FCPX 10.6.1. (to avoid the bug). NeatVideo5FC(SR).Pro.UB
Re: Options Window not launching v5 SR FCPX
Posted: Wed Sep 21, 2022 12:12 pm
by NVTeam
FCPX 10.6.1 is very old. Please try to install the latest version 10.6.4.
Re: Options Window not launching v5 SR FCPX
Posted: Wed Sep 21, 2022 12:34 pm
by cleantone
Last I knew Neat Video was not working in versions past 10.6.1. The rendering problems present in 10.6.2 and 10.6.3. This was as of two months ago. Has that been resolved?
Edit: I see in the other thread that it's been resolved in 10.6.4. Will update.
Re: Options Window not launching v5 SR FCPX
Posted: Tue Mar 07, 2023 2:04 pm
by c.oberschneider
Same problem here with the latest versions of FCPX & NV SR, the box "final cut is preparing frames" appears and that's it. Reinstalling NV didn't help, and before I do a reinstall of FCPX I wanted to check whether that's a known problem.
Re: Options Window not launching v5 SR FCPX
Posted: Tue Mar 07, 2023 2:22 pm
by NVTeam
Re-installing FCP may help but it should be done correctly as well. Please contact support [at] neatvideo.com for details.
Thank you.