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Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 12:52 am
by KennyB
I just installed Neat Video PR(SR)-Pro in Premier Pro 2023. I launch PP using Adobe Creative Cloud.

When I try to use Neat it can't find the Profile or Preset folders. I've searched my computer and can't find them anywhere.

Any ideas?

Thanks,
Neat Preferences.jpg
Neat Preferences.jpg (61.1 KiB) Viewed 1449 times

Re: Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 9:24 am
by NVTeam
Have you checked (on the disk) the folders specified in that window shown above?

Have you changed those two settings manually or these were the default settings?

Vlad

Re: Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 5:21 pm
by KennyB
The folders weren't there but I did find the Presets folder in "Users\kenb\OneDrive\Documents\Neat Video v5 for Premiere\Presets\Advanced". But the folder for Profiles is not there.

Re: Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 5:30 pm
by NVTeam
Normally, both should be not under OneDrive, but here:
\Users\kenb\Documents\Neat Video v5 for Premiere\Presets\
\Users\kenb\Documents\Neat Video v5 for Premiere\Profiles\

Re: Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 6:36 pm
by KennyB
Right you are, at least about the Presets but nothing in the "Profiles" folder. It's there but nothing in it.

Re: Profile and Preset Folder Is Not Correct.

Posted: Wed Jan 25, 2023 7:11 pm
by NVTeam
> nothing in it

That is normal. It is designed to store the profiles that you create during your work.