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Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 12:52 am
by KennyB
I just installed Neat Video PR(SR)-Pro in Premier Pro 2023. I launch PP using Adobe Creative Cloud.
When I try to use Neat it can't find the Profile or Preset folders. I've searched my computer and can't find them anywhere.
Any ideas?
Thanks,
- Neat Preferences.jpg (61.1 KiB) Viewed 4877 times
Re: Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 9:24 am
by NVTeam
Have you checked (on the disk) the folders specified in that window shown above?
Have you changed those two settings manually or these were the default settings?
Vlad
Re: Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 5:21 pm
by KennyB
The folders weren't there but I did find the Presets folder in "Users\kenb\OneDrive\Documents\Neat Video v5 for Premiere\Presets\Advanced". But the folder for Profiles is not there.
Re: Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 5:30 pm
by NVTeam
Normally, both should be not under OneDrive, but here:
\Users\kenb\Documents\Neat Video v5 for Premiere\Presets\
\Users\kenb\Documents\Neat Video v5 for Premiere\Profiles\
Re: Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 6:36 pm
by KennyB
Right you are, at least about the Presets but nothing in the "Profiles" folder. It's there but nothing in it.
Re: Profile and Preset Folder Is Not Correct.
Posted: Wed Jan 25, 2023 7:11 pm
by NVTeam
> nothing in it
That is normal. It is designed to store the profiles that you create during your work.