CPU/GPU settings not honored during export
Posted: Tue Jan 09, 2018 2:50 am
I'm a happy registered user of NeatVideo for over 5 years. I recently had to reload my editing computer to Windows 10 and Premiere CC 2018, and I reinstalled the NeatVideo 4.7 SR plugin. I get the best performance on my system setting GPU only for filter operation, but I just noticed during export via media encoder, my GPU-only setting is not being honored. I see extremely high CPU utilization on export whenever the filter is enabled, even on uncompressed export targets. When I temporarily disable the NeatVideo filter, exports occur at full speed, so I've definitely narrowed it down to NeatVideo.
I have set my sequence to both regular and "maximum bitdepth", and I set "GPU only" in tools->preferences->performance for both, and I can definitely confirm that during editing or playback from the timeline, only the GPU is in use, but on export via Media Encoder, NeatVideo reverts back to using the CPU. (I'm verifying this by watching both a CPU and GPU usage meter during my tests.) I tried exporting not as maximum bitdepth, so that it could match the sequence settings, but I'm still seeing massive CPU usage on export.
I'm guessing that during export, some bit depth that is not available during tools->preferences->performance is being used, so it uses whatever the default performance settings are. How can I configure NeatVideo so that it uses GPU only for rendering and export scenarios?
I have set my sequence to both regular and "maximum bitdepth", and I set "GPU only" in tools->preferences->performance for both, and I can definitely confirm that during editing or playback from the timeline, only the GPU is in use, but on export via Media Encoder, NeatVideo reverts back to using the CPU. (I'm verifying this by watching both a CPU and GPU usage meter during my tests.) I tried exporting not as maximum bitdepth, so that it could match the sequence settings, but I'm still seeing massive CPU usage on export.
I'm guessing that during export, some bit depth that is not available during tools->preferences->performance is being used, so it uses whatever the default performance settings are. How can I configure NeatVideo so that it uses GPU only for rendering and export scenarios?