Premiere CS4 crashes in HD mode

resolve technical issues related to use of Neat Video
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Giorgetto
Posts: 5
Joined: Sun Nov 22, 2009 12:53 pm

Premiere CS4 crashes in HD mode

Post by Giorgetto » Sun Nov 22, 2009 1:16 pm

Hi to everybody guys,
I'm a new entry in forum but "old" Neat Video and Image customer.
Every time I just apply Neat Video effect to a clip in Premiere CS4 4.2 (AVCHI 1440x1080), application crashes and switches off.
Clips are from a HDR-SR12 Sony cam with .MTS extension
Other plug-in work perfectly.
My O.S. is Win7 Ultimate,
M.B. Asus Rampage Formula,
4 Gb Corsair RAM,
Intel Core Duo E8500 CPU.

Does anyone gimme a tip?

Thanks in advance

Giorgio

NVTeam
Posts: 2260
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Nov 23, 2009 12:06 am

Which version of Neat Video do you use? When did you download it?

Please try to set the temporal filter radius to 0 in Neat Video to see whether Premiere will also crash or not. There may be a bug in video codec and using the temporal filter may trigger it.

Please also collect the crash log information and e-mail everything about the crash to support [at] neatvideo.com for analysis.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Giorgetto
Posts: 5
Joined: Sun Nov 22, 2009 12:53 pm

Post by Giorgetto » Mon Nov 23, 2009 12:11 pm

Thanks Vlad,
I'm using the last one for Premiere Windows (2.22).
I've downloaded it time ago because other releases aren't for my O.S.
As soon as I come back home I'll try everything and re-post.

Regards,

Giorgio

NVTeam
Posts: 2260
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Nov 23, 2009 12:15 pm

Please re-download, it may be newer already.

Also, if you can easily reproduce the crash please prepare a small test project with such a clip for me. I will run it directly and check what is crashing.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Giorgetto
Posts: 5
Joined: Sun Nov 22, 2009 12:53 pm

Post by Giorgetto » Mon Nov 23, 2009 12:18 pm

Will I download 2.22?
I suppose 2.55 is not for me.
Am I wrong?

Thanks again
Giorgio

NVTeam
Posts: 2260
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Nov 23, 2009 12:25 pm

Please re-download 2.22.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

Giorgetto
Posts: 5
Joined: Sun Nov 22, 2009 12:53 pm

Post by Giorgetto » Mon Nov 23, 2009 2:33 pm

You got it, Vlad: it's a codec problem.
I've tried NeatVideo with an .avi clip and everything is working properly.
I thought it was a Win7 problem but I have to change my mind.
(.....bloody "high definition"............)
I will re-install Neat, but something is telling me I'll not fix any.
I had a look in Premiere effects windows (bottom left) but I have not found anything to change temporal filter radius.
I have Neat Pro 2.22

Thanks again

NVTeam
Posts: 2260
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Mon Nov 23, 2009 2:52 pm

Neat Video effect has several settings. One of them is called radius, it is visible immediately after you add Neat Video to a clip.

Vlad
Image Image Neat Video team
noise reduction for video and photos

Giorgetto
Posts: 5
Joined: Sun Nov 22, 2009 12:53 pm

Post by Giorgetto » Sat Nov 28, 2009 2:59 pm

Got it!!
No changes, Premiere crashes anyway.
Only with these kind of files.
These are video clips directly downloaded (transferred) from my Sony HDR-SR12 cam, via USB.
Extension file name is .MTS (1080i) (1440x1080) and audio is .ac3.
If I convert the clips in .m2t files, (with TMPGEnc4XPress or Elecard Converter Studio) then , no problem.
Files to edit are approx 1050, bit frustrating..........
Anyway, many many thanks, Vlad

Giorgio

NVTeam
Posts: 2260
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Sat Nov 28, 2009 3:15 pm

This may indicate a bug in video codec used by Premiere to decode these .MTS files. It may be useful to check the crash details. Could you collect and e-mail to support [at] neatvideo.com any crash logs and screenshots of the error messages shown during the crash?
Recent Premiere crash logs may be available in Windows Logs -> Applications.

Thank you,
Vlad
Image Image Neat Video team
noise reduction for video and photos

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