Registering

resolve technical issues related to use of Neat Video
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delphinus
Posts: 2
Joined: Tue Mar 23, 2010 8:48 pm

Registering

Post by delphinus » Tue Mar 23, 2010 8:58 pm

I just bought Natvideo and received a confirmation email back with only our name, organization, and registration number. However, before I can activate Neatvideo I have to register, and I cannot for the life of me find anywhere on the Neatvideo website to do this, nor was I provided registration information. I have three times emailed Neatvideo and all I get back from them is the same form letter instructional without any instructions on how to overcome this problemr. What is going on with this company? Does anyone know where to go to register? Can you help ... because Neatvideo sure can't.
Stan
delphinus@aol.com

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Tue Mar 23, 2010 9:18 pm

There is no need to register to activate Neat Video. To download and to activate it, you must use the data provided in that e-mail in the license - name, organization, and registration code. Only that data are needed, nothing more. To log on you must use the Name and Registration code, as specified in the logon page.

Hope this helps,
Vlad
Image Image Neat Video team
noise reduction for video and photos

delphinus
Posts: 2
Joined: Tue Mar 23, 2010 8:48 pm

Post by delphinus » Tue Mar 23, 2010 9:35 pm

Vlad:
I logged on to neatvideo.com/downfcmp.html and got the
"Entrance to download areas of Neat Video plug-in for Final Cut (Mac)"
website. From there I clicked on
"Home Plug-in"
and got an Authorization Required dropdown box asking for User Name and Password.
The License and Download Instructions email I was sent after purchasing the product only gives me my name, organization and registration number. It does not give me an identification nor a password.
So, where do I go from here?

NVTeam
Posts: 2261
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam » Tue Mar 23, 2010 9:37 pm

Please use the data from your Neat Video license there:

Enter Name from your license as User Name

Enter Registration code from your license as your Password.

(basically that is suggested in that webpage, I am quoting it above)

Vlad
Image Image Neat Video team
noise reduction for video and photos

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